The death of the suggestion box and the rise of real-time customer feedback

With the rise of the connected consumer, empowered by smart-phones and wearables technologies the days of the old suggestion box as a tool to collect feedback are counted.

It's going to be a slow and painful death not just for the suggestion box but also the customer comments card are on the way out.

Where the consumer goes, businesses must follow.

So, on a more positive note, here is a list with the best tools/platforms out there that allows you to collect real-time, actionable customer feedback:

 

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